Purchases made directly through SoulCarrier.com are shipped via Fedex or UPS with tracking and insurance.
Following your purchase, if you haven’t already met with Jennifer, you will be sent details on booking a video call to choose your exact bag. If we do not hear from you within 3 business days, we will automatically ship your order to the address confirmed at checkout.
We are happy to work with you on exchanges should you want a different design, pattern or product. We also accept returns of unused items in new condition within 14 days of purchase according to our refund policy. Please contact us to discuss your specific situation.
We want our handbags and accessories to be a part of your life long journey, so we offer a lifetime warranty on any manufacturing defects. Oftentimes we can restitch a seam or swap out hardware that failed due to normal use.
Leather naturally evolves, patinas and changes with time. We celebrate this organic evolution of leather that takes place, making your bag even more unique and an extension of your experiences.
When it comes to repairs due to the natural wear and tear from use, we can also offer help by repairing your bag for a fair price, referring you to a local repair shop or in some cases offering a credit to refresh your wardrobe with a new Soul Carrier handbag.
Please contact us to discuss your specific situation.