Face Mask Returns + Product Care: Due to the contagious nature of Covid 19, we are not accepting returns or exchanges on any of our mask products. Masks are machine washable and the material has a dry wicking property to ensure comfort and safety.
Handbag Return + Exchanges: Items must be returned within 30 days of the purchase date. All items must be in their original condition, undamaged, and unworn, in order to receive a full refund. Customers are responsible for return shipping. Returned orders must include original packing slip. A $5 restocking fee will be deducted from your refund. Our system does not allow for direct exchanges. If you wish to receive a different product or style please place a brand new order from www.soulcarrier.com
2075 West Obispo Ave
Gilbert, AZ 85233
Warranties + Repairs: We want our handbags to continually be part of your wardrobe, however repairs due to the natural wear and tear of usage are beyond the scope of our responsibility. That said, we will review items on a case by case basis. Leather naturally evolves, patinas and changes with time and we cannot be responsible for the organic evolution of leather that takes place due to customer use and exposure to various elements.
We are happy to point you in the right direction when it comes to cleaning your bag, and any questions you may have.
Product Care Info
Textiles: Our handbags are created out of natural cowhide. No two cowhides are exactly alike. Each cowhide is sourced from a separate cow, and thus, will have slight variations in its appearance. During production, we strive really hard to source leather that looks exactly like the leather in our photography, however, there is always the chance our finished product may have slight variations in its leather composure – we consider this a design asset as it makes each of our bags unique. The silhouette and design features of each bag, will of course, be the same as what appears in our photography.
Caring For Your Bag: Leather is a delicate textile and will have wear and tear over time. To remove a stain, gently spot treat with a damp cloth. Keep in mind cowhide will naturally thin out if there is continuous abrasion, so be mindful when treating any stains. Do not over use water or aggressive cleaners to rub out a stain.